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msblayney's avatar
msblayney
Organizer
3 years ago
Solved

Navigating screen after switching to Telus TV

HELP!! I have just switched to using Telus TV, and am completely baffled on trying to learn the function(s) of each button on the remote control. The whole setup of navigating the screen is so confusing and complex after the system I had used with the previous TV provider. I have searched endlessly on the Internet, but so far unable to get a simple set of instructions.

 

All help would be much appreciated. Thank you !

 

Mike Blayney

  • Optik-Kate's avatar
    Optik-Kate
    3 years ago

    Hi Mike, if you have the RB21T remote, you can use this information https://www.telus.com/en/support/article/telus-tv-digital-box-remote

     

    In terms of disabling the home screen, the instruction you have is for the old Optik TV boxes. If you have the new TELUS Digital Box (I assume you do since you have the remote with it), the home screen cannot be disabled.

     

    As a workaround, you can use the "guide" button immediately upon opening TTV+. For example, instead of trying to navigate out of the home screen by selecting the "Live TV" tab (which requires several buttons to be pressed), simply press the guide button and select any program that is airing. This takes you to a "TV view", and you can use the channel number pad and surf buttons (CH up and down arrow) like regular TV. Any time you accidentally presses a button on the remote that prompts home screen, apps, show info, etc, press the guide button to essentially dismiss the screen and click a program to bring up live TV. 

     

    Another option that might be helpful is using the Google Voice Assistance (the colorful button around the middle), upon pressing, you can directly ask to be taken to the guide by saying "guide". I do recommend always defaulting to the guide view since that's the path that would most likely prompt the live TV view. Hope that helps!

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    • msblayney's avatar
      msblayney
      Organizer
      3 years ago
      If by “TV box” you mean the remote control that came with installation, I have model RB21T. It does not seem to be similar to any of the 3 versions shown in the article “Remote Control Issues : there are Slimline 2, slimline, and Classic.

      One of the several frustrations encountered so far is as follows:

      On your instruction page titled "Öptik TV Home Screen feature” there is a section labelled “Disable Home Screen ( which is what I want to do because it is so confusing). There follows the following instructions:

      Disable Home Screen

      While in Home Screen:

      Select
      Options
      on your remote

      Select
      Off
      to disable

      Select
      Don't Display

      I have tried this many times and it doesn’t work with the remote that I have!

      Do I perhaps have the wrong remote control, and if so, please specify which one would work.

      Thank you.

      Mike Blayney
      • Optik-Kate's avatar
        Optik-Kate
        Icon for TELUS Team Member rankTELUS Team Member
        3 years ago

        Hi Mike, if you have the RB21T remote, you can use this information https://www.telus.com/en/support/article/telus-tv-digital-box-remote

         

        In terms of disabling the home screen, the instruction you have is for the old Optik TV boxes. If you have the new TELUS Digital Box (I assume you do since you have the remote with it), the home screen cannot be disabled.

         

        As a workaround, you can use the "guide" button immediately upon opening TTV+. For example, instead of trying to navigate out of the home screen by selecting the "Live TV" tab (which requires several buttons to be pressed), simply press the guide button and select any program that is airing. This takes you to a "TV view", and you can use the channel number pad and surf buttons (CH up and down arrow) like regular TV. Any time you accidentally presses a button on the remote that prompts home screen, apps, show info, etc, press the guide button to essentially dismiss the screen and click a program to bring up live TV. 

         

        Another option that might be helpful is using the Google Voice Assistance (the colorful button around the middle), upon pressing, you can directly ask to be taken to the guide by saying "guide". I do recommend always defaulting to the guide view since that's the path that would most likely prompt the live TV view. Hope that helps!

  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User
    3 years ago

    We choose 'Guide' then the up and down arrows to find the program we want to watch, then press 'OK'.

     

     

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