Forum Discussion
My ethernet port stop working on my new telus-21t dugital box
When I installed my new Telus-21T digital box, I opt to use the ethernet port as my wifi signal is not great where my TV is located. Tv service was great and fast and the ethernet port LED were happil...
KHR
TELUS Team Member
TELUS Team MemberHi Cmethot-YYC
You internet settings can be found under Settings > Device settings > Network and Internet. If you have an ethernet connection established, that will take priority over Wi-Fi. You can turn off Wi-Fi from this menu.
If this isn't working and you've validated that your ethernet cable and everything else is fine, I'd suggest a factory reset (Settings > Device settings > Device Preferences > About > Factory Reset). Make sure that your ethernet cable is plugged in as you go through the installation process again.
