Forum Discussion
Moving
I was on the phone for at least 2 hours the other day, trying to explain to the customer service representative that the new place I’m moving to has Telus as part of their rental package. Finally I gave up and decided to move my services to my new address despite already having it hooked up in the new place by the landlord/owners.
today I was called by Telus, only to find out they put me on a 24 month contract despite the fact that the CSR told me there was no contract and I’d pay so much per month. She lied to me. Now I just want to cancel my contract but I only have 4 months left on it. I don’t want to pay a cancellation fee. I don’t like that the lady lied to me. I could barely understand the CSR today due to his English.
I don’t want to be on the phone for another 2 hrs. What to do????
2 Replies
There’s nothing coming up when I clicked on the link you send.
TELUS_SupportOfficial Support Team
Hello Darv51, we'll do our best to help you but in order to do so, we'll need to access your TELUS account. We'll send you a private message soon in order to get more information from you, thanks!
