Moving home service 5 weeks wait

On October 10th, I made my first call to schedule a move for my services to a new address on October 28th. Agent kept me on the phone for 3 hours constantly placing me on hold. Eventually she said all good and we hung up. In 2 hr I receive confirmation for my moving service, but it's on November 11.
Obviously, I started panicking and called back. Had been holding a call back for a few hours. Finally, I got a hold of someone that said nothing can be changed. So, I have started researching alternative services. I can't take 2 weeks of vacation and not work, I also can't use public Wi-Fi for my work, so the only solution was to find someone who can provide me with internet.
I was transferred to the loyalty team and was chatting with someone who assured me they could resolve it and placed me on the waitlist. If that is not an option I was told, I am welcome to move on from Telus. That made me feel sick.
I stayed and have received 2 options for a few days later: October 12 and October 24th. Both options were way before my move in date, so I was patiently waiting for a closer date. On October 22nd, I received a message that my Nov 11th service was confirmed, and I am no longer on the waitlist.
I called again. When I got through 1hr later, the agent said there were no options before November 25th. When I explained who I talked to and that I was on a wait list, the agent said she is loyalty already and there are no lists. She said nothing can be done. I asked to speak to a manager, she tried for a few hours with no luck. I was so stressed, I started crying when she called back, but nothing came out, and it has been silent since. I am moving to a family of 4, 2 kids and 2 adults that work from home.
It’s been very stressful, but most of it was Telus. I am terrified if I need to move again. I am currently in the middle of researching other options.