Forum Discussion
Solved
Issues Activating Premium Channels on Optik TV
I am running into continuous issues when trying to activate my premium channels on Optik TV. I recently signed up for the service and received the emails to activate, but when I click Activate Now it...
I was able to fix this just now. If you open your Network Inspector, there are calls to a `status` endpoint failing with a 429 status code. The entire Cloudflare endpoint is subject to rate limiting errors, likely due to a faulty setup.
I VPN'd into Ireland and refreshed. This made both buttons appear instantly and allowed me to set up my accounts. I'll try to communicate that to Telus if I'm ever off hold (going on 2 hours - had to take matters into my own hands to get a fix).
Absolutely unreal to have no response or fix from Telus for an issue on their end after at least a week.
TELUS_Support
Official Support Team
Official Support TeamThank you for reaching out and for clearly explaining the issue you’re experiencing. We’re sorry for the ongoing difficulty activating your Optik TV premium channels. Please send us a private message with your account details, and we’ll be happy to assist.
I tried to send a private message, but the Send Message button doesn't work.
- TELUS_Support
That's strange, can you try again?
