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L215's avatar
L215
Organizer
2 years ago

Issue with Home Phone since upgrading to Telus PureFibre

I live in a condo and upgraded to Telus PureFibre 10 days ago.  Since upgrading, my home phone goes out of service every few days.  Sometimes I can call out, sometimes I get a fast busy after diallin...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Hi L215 we'd like to investigate this issue. We'll send you a private message to assist

L215's avatar
L215
Organizer
2 years ago

Hi.  I escalated the issue to a manager and someone worked directly with me to get the issue resolved.  Apparently they found an error related to the Location Routing Number.  Everything has been working fine for the last 3 days so fingers crossed it's all fixed.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 years ago

    That's great. Thanks for letting us know! 🤞

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