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m0's avatar
m0
Organizer
10 months ago

IPv6 support

Does Telus support IPv6 or not?

Everything I see says it should. But I have never managed to get it work.

 

I just now sat on the phone with Telus support for a hour to just be told at the end "we don't support IPv6."

 

This is ridiculous.

6 Replies

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  • Try doing a factory reset on the TR3200M and leaving it disconnected for 24 hours. Perhaps it's not getting a prefix because there is an outstanding lease. Telus will only allocate one prefix per MAC.

  • I haven't had a T3200M for a long time, but it does support IPv6. Did you check the settings to be sure it's enabled? How are you testing to see if it's supported or not?

    • m0's avatar
      m0
      Organizer

      Yeah, IPv6 is enabled.

      I checked for IPv6 addresses on the router and the devices connected. On the router IPv6 Wan Status was continually stuck as "Connecting..."

       

      I have also tried connecting a PC directly to the fibre box and was also not able to get an IPv6 address there.

  • Telus has supported IPv6 for years. It should work without you having to do anything. What is your setup? Your post doesn't provide any information.

    • m0's avatar
      m0
      Organizer

      I was having issues with my own router (Alta Route 10) so I just hooked up the the Telus provided T3200M to the fibre box and it still got no IPv6 address. This is how I had it connected when talking to tech support.

       

      Again, it was Telus tech support that said Telus didn't support IPv6 which I know is not true, I just don't know what to do about it if tech support won't help.

  • No matter what I do I can't get IPv6 to work. Multiple devices etc in multiple setups.

     

    It seems to be a Telus issue, is it possible that IPv6 isn't enabled on my account?