Forum Discussion
FuzzyLogic
Community Power User
Community Power UserI just learned Telus is migrating webmail to Gmail!
I suspect this is related to email issues Telus had in August but that's speculation on my part. I was trying to modify my Junk mail settings for Webmail and can't seem to find the settings to change...
OK, so I know many people who have received emails from Telus saying they're switching to Gmail, some people have done whatever is involved and are saying they can't continue using their MS Outlook on their PC's, anyone know what's going on?
One of my buds sent me the email Telus sent him, it looked to me like Telus is only switching to Gmail for web-mail, is this not the case?
I wanna know in advance since neither me or my wife has received this email, we're both retired Telus employees and have been using MS Outlook for decades.
I'm using a Mac so I can't speak for Outlook, but the whole thing seems to be a mess. The only things that have worked for me are (1) you keep your email address, (2) you can migrate your bookmarks. On the other hand I haven't been able to migrate my contacts to gmail, nor will Apple Mail map to gmail. So essentially Telus has shut the doors on email, pointed you in the direction of gmail (which you could have done without them) and waved goodbye.
Like you, I was in the telecom business for years and none of this is a surprise to me. Someone on this forum offered the excuse that Telus has made the decision it's not in the email business. You and I would probably describe Telus as a telecommunications company. Chambers dictionary definition of telecommunications is "communication of information in verbal, written, coded or pictorial form by telephone, computer link etc.." The same dictionary defines email as "the sending and receiving of written messages by electronic means."
Either Telus or Chambers has its head on backwards. You make the call.
- NFtoBC
- Amazing! I tried this for hours on the day of migration and for a few days afterwards, and got nowhere. It kept telling me either user name or password or both were wrong. Now I do exactly the same thing and hey presto, I'm actually getting somewhere although it's still directing me to an old google account I'm trying to close. And the steps it's offering me don't match those on the Telus link - it doesn't ask me about my browser, for instance. Not for the first time it looks like Telus didn't dry-run their own instructions to customers to surface glitches.
Under one TELUS Home Phone/Internet account we have 3 Anonymous.net email addresses with one alias for each. Because of illness I changed the account owner name from myself to my wife with the assurance from TELUS that the services and rates would not change. There were some unwanted changes which we have had fixed now, except for the fact that under My Account-Internet-Manage-email none of the the three email addresses show up (MyAccount says it looks like you don't have any email addresses), and they are gone from My Account for the previous account number. Fortunately webmail access continued to work. I asked several times starting in mid-July to get this resolved as I wanted to regain the "manage" email capability to delete one of the addresses. Now in late August they say they are still working on it. In the meantime the email address we wanted deleted migrated to Google, so fine I thought to go into Google to delete it, but Google says no this must be done by the administrator and the account is managed by telus.net. Called TELUS Tech Support eventually reaching someone who really didn't know how to deal with my request except by getting in touch with "back office". 2 hours on the phone and a callback later I am told they will issue a ticket to delete the email address that will typically take 10 days to get worked. Asked for a ticket number to be given me, and one is supposed to be emailed to me. Why make it so difficult to delete an unwanted email address?
- Telus's decision to "transfer" to Gmail was strictly cost saving, as they did not want to enlarge their support platform....no concern over customer satisfaction whatsoever. UofA has the same Gmail support and it is wholely lacking and not user friendly.
