Forum Discussion
FuzzyLogic
Community Power User
Community Power UserI just learned Telus is migrating webmail to Gmail!
I suspect this is related to email issues Telus had in August but that's speculation on my part. I was trying to modify my Junk mail settings for Webmail and can't seem to find the settings to change...
I was migrated last week and posted this on the form with one reply that didn't help. BEWARE!
On Tuesday I was migrated to Telus email powered by Google. I am able to receive my telus.net emails on the Gmail website.
I called Telus tech support and was told politely that as I was able to get my mail online and on my phone that Outlook 2013 was third party software and to look at the Telus guide to setting up email on my computer.
I have followed the guide, I have gone to my Gmail settings and changed forwarding to IMAP.
I have followed the instructions, including trying both SSL and TLS for the outgoing mail server sttings.
As I have two existing Gmail accounts on my Outlook 2013 I have looked at their settings and they are the same as I have been inputting for my telus.net account.
I receive the following error messages:
Log onto incoming mail server (IMAP): The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).
Send test e-mail message: Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings.
I have carefully checked my username and password, repeatedly. I know the password is correct as I used it on my phone the same day.
Having spent a fair amount of time on this over the past couple of days I would be grateful for any help.
SmoresGuy
TELUS Team Member
TELUS Team MemberDave49 Outlook 2013 is a legacy product from Microsoft and is considered to be "Less secure". Within the Google account settings you need to enable "less secure applications" to use these products in addition to having IMAP (or POP) enabled. It is recommended that you update your applications to more modern versions that use the improved security features to ensure your data is protected.
You can find out more here:
Setup instructions for Outlook 2013 for TELUS email powered by Google
