I just learned Telus is migrating webmail to Gmail!

The transfer does not go smooth as found out. First time going through it wanted me to change to a password i have never used on any other site and i didnt want to change my password. So i tried going through the steps again to see if there was a step i missed and could by pass that. But to no avail i end up at the same thing so i picked a different variant of my password and it doesnt accept it. i try starting from the beginning again and same results. try again. im locked out with too many attempts. i start a live chat with a telus person which im 6th in line. finally gets to me and they shut down the chat. i try to start a new chat and its past there hours of operation. So next day after work i start a live chat and get someone and after a hour they finally get new password set for me but not before having to connect to my computer to see why the webpage they gave me kept wanting to merge my telus account with another google account. he get me into my webmail account through a private session on my browser. So i say goodnight as my email seems to work. i spent the next hour trying to connect my cell phone and my pc email to the account. Cell phone had some looking up to do and the pc email seemed to accept the account but NEVER sync'ed. i still had the webmail open and decided to do some clean up of old emails and then i got shut out of the webmail. it was late so i went to bed. The next morning i try to connect again and it says i violated the policy. i didnt know deleting old emails and emails i dont want is violating the policy.

For anyone that wanted a gmail they can get that easy enough but this whole transfer is a load of garbage and they should keep their own servers

I'm extremely frustrated and disappointed by this. The whole reason I setup Telus webmail was to avoid using Google and now they're forcing me back in. I just signed a two-year deal for internet too and this to me should make that void. They're swapping out a product we pay for and adding something that's freely available online.

Guess I have to shop around for a new paid email service somewhere and migrate all my things again. What a pain. This is the kind of thing that will make me strongly consider moving to Shaw for my services especially now that they offer cheap cellphones to go with internet plans. Way to go, Telus

It is crap, such a mess

Transition is disgusting.  Mail different on iPad and computer, not consistent.  Once you put an article in a folder it doesn’t take it out of the inbox and when you delete it is deletes the folder.  During the transition I lost all my passwords and folders and this was to be an easy migration.  Never seen such a horrible transition.  They did the transition before they knew what they were doing.   I have spent 6 hrs with a Telus tech and Apple and have gotten nowhere.  Telus tech are clueless.  I have several friends who are experiencing the same issues.    Before the transition iPad emails and computer emails were the same, I could use either but now now.   I cannot sign out of the emails and the tech said that is how it will be which is unacceptable.

to the point of switching to a different provider.

I'm just venting my frustration about Telus moving to Gmail.  I've been using Outlook for email almost since it first became available.  Although I'm an Apple user, I find Outlook has the best features for email.  Almost all the formatting options that are available in Word are available in Outlook.  Gmail on the other hand has Bold, Underline and Italic.  Gmail will randomly invert your photos if you want to insert one into the body of the text.  All you can do with the photo is size it by pulling on the corners.  Bullets are available but you can't change their format.  Etc., etc.  This form to submit a question has more and better features than Gmail does.   

It's free so I suppose you get what you pay for.  Eventually, I suspect Gmail will contact all of us who migrated from Telus asking if we'd like to upgrade for a small monthly subscription.  I do wish that Telus would supply detailed information on how to enable the Outlook settings to continue receiving email via that app instead of Gmail.  I'm not expecting that information because the whole point is they want their clients to migrate to Gmail and to save costs by not having to support any software.  With Gmail they achieve that.  I've been a customer since 1978 and I chose to stay in large part because of Outlook.  I consider this switch a downgrade in service.  😔  If I sound cynical, I guess that's what I've become.

If the telus webmail transition goes to the gmail format, there is no place for a contacts list, present options and preferences.  Hopefully all saved email folders will transfer to the gmail format.  One may be wise to save these in some backup, as any important documents may be lost.  The gmail format is not user friendly, and a custom telus webmail page supported by Google would be the answer to customer satisfaction.  There are going to be many upset users of the present telus webmail once this transition occurs.  The only reason I used Telus webmail was that it was supported by a different provider when I spend my winters down south.  I don't think that the planners in this change have thoroughly thought out details.

I was migrated on July 14th and only 80 email items of several thousand were migrated. Inbox sub-folders were not migrated. At this point I've lost approx 5 yrs of email content. 2.5 hours waiting and then talking with telus tier 1 resulted in no progress. Anyone scheduled in the future would do well to backup their important content someplace.

I didn't find it too hard to configure both the samsung email client and outlook 2016 to connect, however only having June 24th and later content migrated is disturbing and infuriating.

I was migrated last week and posted this on the form with one reply that didn't help.  BEWARE!

On Tuesday I was migrated to Telus email powered by Google. I am able to receive my telus.net emails on the Gmail website.

I called Telus tech support and was told politely that as I was able to get my mail online and on my phone that Outlook 2013 was third party software and to look at the Telus guide to setting up email on my computer.

I have followed the guide, I have gone to my Gmail settings and changed forwarding to IMAP.

I have followed the instructions, including trying both SSL and TLS for the outgoing mail server sttings.

As I have two existing Gmail accounts on my Outlook 2013 I have looked at their settings and they are the same as I have been inputting for my telus.net account.

I receive the following error messages:

Log onto incoming mail server (IMAP): The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).

Send test e-mail message: Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings.

I have carefully checked my username and password, repeatedly. I know the password is correct as I used it on my phone the same day.

Having spent a fair amount of time on this over the past couple of days I would be grateful for any help.

OK, so I know many people who have received emails from Telus saying they're switching to Gmail, some people have done whatever is involved and are saying they can't continue using their MS Outlook on their PC's, anyone know what's going on?

One of my buds sent me the email Telus sent him, it looked to me like Telus is only switching to Gmail for web-mail, is this not the case?
I wanna know in advance since neither me or my wife has received this email, we're both retired Telus employees and have been using MS Outlook for decades.