Forum Discussion
How to see Free previews?
I know there are free previews offered, but these channels and locked on my guide and only give me an option to subscribe. How do I access the free preview channels? Ie HGTV and Adult swim are avai...
TELUS_Support
Official Support Team
Official Support TeamTo access free preview channels, you usually don't need to subscribe manually—they should automatically be unlocked during the promotional period. However, if these channels appear locked on your guide and are prompting you to subscribe, it could be an issue with how your account or TV guide is syncing.
Try to:
- Restart your TV box: Power cycle your Optik TV box by unplugging it for about 10 seconds, then plugging it back in.
- Refresh your guide: Sometimes the guide may need to be refreshed.
- Check for updates: Ensure that your Optik TV box has the latest software updates.
- Use the Optik TV app: If the free preview doesn’t appear on your TV, check if you can access these channels through the Optik TV app or browser version, as it might update more quickly.
How do I find out what channels are currently on free preview?
It appears i've been getting the Disney Jr. channels on free preview this month, but it would be nice to know what other channels we are getting as a free preview.
Telus really needs to bring back their " Free Previews " page - I don't know why it was taken away in the first place and why Telus customers need to keep asking for its return. The Telus free preview TV channel helps a bit but it is always missing some free previews that are available - right now I'm getting 3 channels on a free preview that are not listed on the Telus free previews TV channel.
And for those customers with children - there are a bunch of kids channels currently on a free preview but not listed on the Telus free previews TV channel: Treehouse, Disney Jr., Disney Channel, Disney XD and Cartoon Network.
