Forum Discussion
How to get partial refund from Telus?
I cancelled my home internet and service was stopped on June 24th when the 2 years contract ends. Before cancellation, the last billing was for $117 (new charges after 2 years). I chatted with agent and they said "When service is discontinued mid-cycle, we adjust the charges to reflect only the days you actually used the service—in your case, from June 14 through June 24. I sincerely apologize as we are unable to customized your bill as of the moment and here in telus it will automatically generated by the system as your bill will be posted based on your billing cycle. However I assured you that you're only paying for the service you actually received."
Well, guess what? My account was charged the full $117+. How do I get my refund? For my last billing, I should only be charged from June 15 to June 24. Not till July 14!
1 Reply
TELUS_SupportOfficial Support Team
Since it appears you had pre authorized payments set up, our system automatically charges the full amount at the set time each month. As you say your billing cycle is the 15th to the 14th (of the next month) and you cancelled on the 24th, you'll get a new invoice on July 15. This will have a prorated credit of service for the dates you didn't have the service anymore: June 24 - July 14. As the account is closed, the refund will automatically be put into the same bank account that payments were taken out of.
We'll also reply to your private message now as well, thanks.
