Forum Discussion
How to deal with outside broken wires and very simple people working for telus?
Had a technician install new telus internet at the beginning of december. Technician had run to and fro between the house and the street pedestal, and determined that the wiring up on the electrical ...
TELUS_Support
Official Support Team
Official Support TeamWe understand that you're frustrated, and we want to help resolve this issue for you. Basic troubleshooting steps, such as checking the modem lights, are standard procedures before moving on to more complex solutions. This helps us identify the issue accurately and efficiently.
We kindly ask that all community members adhere to the TELUS Community and Social Media House Rules, which are outlined here: https://forum.telus.com/kb/neighbourhood/telus-community-and-social-media-house-rules/116293 These guidelines are in place to ensure that discussions remain respectful and constructive for everyone.
We will send you a PM shortly to investigate further and work towards a solution.
I don't need a psychologist who understands frustration, I need a technician who has spool of wire and can climb the poles to string it between the house and the pedestal.
I realize that independent thinking is at premium at Telus, and apparently you follow troubleshooting flowcharts, however silly that might be, therefore I have satisfied your "standard procedure" and turned off and on the modem number of times, and the lights always came up the same -- there is no connection. Lets move to the next step, whatever that may be in your troubleshooting flowchart.
The wires are still broken, there is no signal coming into the house.
