Forum Discussion

Kbunn's avatar
Kbunn
Neighbour
6 months ago

How connect 2.4ghz devices to new modem?

We just got a new modem and we have a few devices that are 2.4ghz and won’t connect to the new wifi.  I believe there is a way to separate out the 2.4ghz signal on our new 30a modem—does anyone have ...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
6 months ago

The issue you're likely hitting is Smart Steering. By default, the modem combines the 2.4GHz and 5GHz bands into a single network name. Here's something you can try:

 

1. Go to 192.168.1.254 in a web browser on a device already connected to your Wi-Fi network.

2. Use the Admin username and password found on the sticker of the side/bottom of the modem.

3. Click on the Wireless Setup tab at the top.

4. Find the 'Smart Device' section in the left hand menu.

5. Set the Smart Device Network to Enable. (also note the unique SSID (network name) that appears...it usually adds _Smart to the current name.)

6. On whichever 2.4GHz devices you're trying to connect, look for the new "... _Smart" network to connect to it. Should be the same password.

 

Let us know if that works for you.

RaKYYC's avatar
RaKYYC
Just Moved In
2 hours ago

I have the same problem with a new install and have tried all the proposed solutions including this one with no success.  We have a new Hub and new Wi-Fi 6 lite boosters. I can sucessfully log into both units as admin but can't seem to separate out and clearly identify the 2.4 GHz network.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    1 hour ago

    The Wi-Fi 6 Booster has its own dedicated Smart Device Network toggle built into its local interface.

     

    Open a browser and log into 192.168.1.254 to view your connected device list. Locate the IP address assigned to your Wi-Fi 6 Booster (e.g., 192.168.1.XXX).

    Open a new tab and enter that Booster IP address. Log in using the Admin password found on the sticker of the Booster unit (not the Hub).

    Click Wi-Fi on the left menu, then select Smart Device Network (you may need to click the right arrow at the top right of the page).

    Set the 2.4GHz Smart Device Network from Disabled to Enabled.

    Note the dedicated SSID and the passphrase displayed on that screen, then connect your smartphone and smart devices to this new broadcast.

     

    There's also helpful guide on this at https://www.telus.com/en/support/article/smart-device-troubleshooting?utm_source=gemini