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Horrible home internet reliability
Hello, I have been fighting internet drop off for years with telus, had them play with the settings on their end and on my router, had them replace the router, every night (like right now) I switch to...
- Sounds like a hardware issue or a line issue. Contact Telus customer service and ask for a replacement router.
Sorry, I see now my detail were lacking, I have 15 mb service as that is the fastest available to me at my location, I have the actiontec 3200 telus adsl router, I can access the wifi signal at all times, the issue is the connection to the internet, as I mentioned when it happens I log directly into the actiontec modem as administrator and run the speed test option directly from the advanced user options of the modem ( figure that's the best way to eliminate any other source for being the problem) at these times the test always fails to complete, telling me that the modem has no service as far as I understand it, the test still fails after rebooting the modem.
Side note, after rebooting the modem I wait until the isp connection is green and says connected, most times it can take up to 10 minutes for that to happen. Before rebooting when the problem does occur I do log in and ensure that isp says connected.
Side note, after rebooting the modem I wait until the isp connection is green and says connected, most times it can take up to 10 minutes for that to happen. Before rebooting when the problem does occur I do log in and ensure that isp says connected.
Useful info. Now I don't have to waste your time (and mine) getting you to diagnose WiFi issues.
I wonder if the outages are due to DNS issues. The next time it happens do a ping test to the DNS server.
On the router status page you will see an IP address for DNS1. The ping test link is on the right side of the status page. You will need to log in (credentials should be on the side of the router unless you already changed it. Copy/paste the IP address to the addess input box on the Ping test page. If the DNS server responds to the ping test do a ping test to telus.com and if that passes try microsoft.com or google.com
