Forum Discussion
Frustrated with Service and Billing Issues – Contract Not Honored
Hi Telus Community, I’m reaching out here because I’ve been facing ongoing issues with my Telus account, and I’m incredibly frustrated with how things have been handled. Here’s my story: I signed...
Hello, you have 30 days to cancel. Call them to cancel and they will probably fix the situation. OR, you could call Rogers/Shaw and tell them you're thinking of switching and they will offer you a better deal than what you have with Telus
If you end up canceling with Telus, do not give up. Over the space of a couple days, I had to make 4 calls and spend about 5 hours on-hold (I just carried the phone with me and tried to remember that I was on hold). Don't give up. They will ask you why you are leaving, etc - tell them your mind is made up and you will not be staying with Telus. They are obligated to cancel you within the first month, and they practice malicious compliance, meaning that they will do everything possible to make you give up.
