Fiber migration: Long-distance plan removed and $25 monthly increase

Last week  I wrote my complaint about Telus not following what it promised and our broken agreement from Telus

If I break any agreement with Telus I will incur in a 350$ penalty. 

Telus can play as it wishes . I’ve been contacted by an advisor last week and nothing happened.

Now a new one has contacted me , not with a solution but to tell me to wait for a call in 2-3 days 

I don’t need a call with someone at Telus: I already talked to too many representatives, loyalty and not loyalty and with no solution in their mind.  It’s very simple I need a MANAGER who knows the rules and reinstates what has been taken away from our agreement.  So simple as that!