ERR_PLAYER_P204

So an update... I did get a call back from Telus, which I requested thru the Chatbot 7 hours previously.

During a nearly 2 hour conversation with the tech a number of issues were identified with my setup, which apparently is a little unusual...

I have fibre to my property and it's first routing from the fibre outside is thru a Huawei Echolife HG824Ou GPON terminal and then via CAT cable to the Telus Purefibre box on terminal 10G. From there I have a CAT 6A SSTP connection (no coax) to the WiFi 6 WiFi hub which I located in the middle of my property for the strongest WiFi connection without additional boosters.

Furthermore, it is in direct line of sight to the STB about 25 feet away (which I had planned). Apparently in my area the Huawei is still required before Telus PureFibre box for a more stable connection.

During our long call the Tech reset my account and with the help of the 'back office' locked down the port # that I use from the PureFibre box to the hub via CAT 6 to negate any issues with reallocating this port.

Credit where it's due, I was VERY IMPRESSED with the lady that called me back! Very polite, knowledgeable, thorough and a pleasure to talk too. I did ask for her name - 'Blaise' I believe and 'Yves' who was dealing with the back end config. Awesome job to you both! I hope somehow this positive feedback finds it's way back to you both...

Oh and the initial problem, not being able to watch my recording was resolved, I assume with the account reset!

Despite what some may think, I am not here to solely criticize Telus. it's a refreshing change to provide some positive feedback!