Forum Discussion
Doorbell Not Saving Clips
Hi, We recently installed our doorbell camera and have noticed a few things. The notification does not specifically let us know that its for the doorbell (just says outdoor camera) and we noticed th...
TELUS_Support
Official Support Team
Official Support TeamIt could be that the recording rules are not setup for it. In the TELUS SmartHome App, navigate to Video and select Recording Rules.
Look for Doorbell Call or Doorbell Motion. If the toggle next to them is gray/off, switch it to ON (blue).
If you don't see those options, tap Add New Rule, select Doorbell Call / Motion, set your preferred clip length and save schedule, then tap Save.
