Forum Discussion
Doorbell Not Saving Clips
Hi,
We recently installed our doorbell camera and have noticed a few things. The notification does not specifically let us know that its for the doorbell (just says outdoor camera) and we noticed that the doorbell does not save any recording history. We can access live view, but nothing saves. Is this normal? I can see recordings form our other two Telus outdoor cameras.
3 Replies
I'm not exactly sure what lead us to the solution, but we got there! I believe we did a factory reset, logged out of the app then back in again. It's now saving our clips and notifying us, so it's a win! Thanks for your reply
TELUS_SupportOfficial Support Team
Amazing, thanks for the update. Please don't hesitate to send us a private message if anything further occurs and we'll be here to help. Appreciate your patience!
- TELUS_Support
It could be that the recording rules are not setup for it. In the TELUS SmartHome App, navigate to Video and select Recording Rules.
Look for Doorbell Call or Doorbell Motion. If the toggle next to them is gray/off, switch it to ON (blue).
If you don't see those options, tap Add New Rule, select Doorbell Call / Motion, set your preferred clip length and save schedule, then tap Save.
