Forum Discussion
Dolby Vision
Is there any plan to allow the new 4k optic TV boxes to support Dolby Vision HDR? Dolby Atmos works but not Vision. The way around it is to use the native apps on the Smart TV and not the android apps on the box.
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Is there a way to force an update? Says I'm up to date by I'm on Version 10 still. Thanks!
TELUS_SupportOfficial Support Team
If your box is saying it's up-to-date but is still on Version 10, you might be able to check for a manual update by restarting the box. Here’s a quick way to do this:
- Power Cycle: Unplug the box from power for about 10 seconds, then plug it back in to see if it triggers an update check upon reboot.
- Settings Check: Go to the settings menu on the box and look for any software update options, sometimes labeled "Update" or "System Update."
- Reboot from Settings: If there’s no visible update, try restarting it from the settings menu instead of physically unplugging it, as this can sometimes yield different results.
If none of these methods work and you're still seeing Version 10, it may be that Version 11 is not yet rolled out for all devices or regions. In that case, waiting for an automatic update would be the next step.
I still don't have version 11 and have tried all these methods...Can you please advise.
My digital box got an update a couple months ago that allows Dolby vision . Not sure the software or version number. But the box is definitely on android 12. It was on Android 10 and there was no Dolby vision on that version.
The update also added match frame rate and match dynamic range so hdr wasn’t always on. Hopefully your box gets the update soon .
