Forum Discussion
connectivity issues
Our internet keeps dropping my laptop out. It is so disappointing. I moved to a brand new unit and Telus was installed and ready to use. So, I signed a contract, but the connection is not reliable and cuts out when I most need it!!!
Please send a technician to fix the problem.
Bijan
1 Reply
- Nighthawk
Community Power User
This is a public forum. You would need to contact Telus directly to request assistance. The problem may not be something a tech needs to go out for. There are troubleshooting steps they will have to do first. Is the laptop the only device losing connectivity? If yes, the issue is likely with the laptop. If it's not, start with the below.
If the problem is just with the wifi, start here: https://www.telus.com/en/support/article/understanding-and-optimizing-your-wifi
If the internet itself is completely dropping (ie red light on the box), start here: https://www.telus.com/en/support/article/no-internet-connection
