Forum Discussion
connectivity issues
Our internet keeps dropping my laptop out. It is so disappointing. I moved to a brand new unit and Telus was installed and ready to use. So, I signed a contract, but the connection is not reliable an...
TELUS_Support
Official Support Team
Official Support TeamIn brand new builds there can often be channel congestion. Even if your fibre line is perfect, if 30 neighbours all have their routers on the same default Wi-Fi channel, you definitely may see drops. Here's a few things to try:
- Log in to your TELUS Connect app and try the 'Wi-Fi Optimization' tool. It'll force your router to scan for the cleanest frequency in your new building, which often solves connection drops.
- Check the panel where your equipment is...is it inside a metal cabinet of some sort (we've seen that in newer builds). Try leaving the door open for a few hours to see if the drops stop.
- Try rebooting your equipment by unplugging the power cord from the back of the router, waiting 30 seconds, and re-inserting it. After it reboots and your connection returns, test for a while to see if the drops stop.
Let us know if any of those work for you!
