Forum Discussion
Can't manage my package selection through the website or the Telus app
I've been trying to change my OptikTV selection for the past week with no success. The website loads fine but then it gets stuck in a perpetual loop then gives me an error I've tried on...
TELUS_Support
Official Support Team
Official Support Team
One of us is clearly confused: I am trying to get from Telus only what I was sold, and you are trying to upsell me by sending me to a site where I can purchase additional theme packs. I was promised that I would be able to use my Telus app or go to my Telus to change my theme packs immediately at will. I am not able to do so on either platform. I do NOT wish to purchase anything additional, I simply want what I was promised.
