Forum Discussion
Can't manage my package selection through the website or the Telus app
I've been trying to change my OptikTV selection for the past week with no success. The website loads fine but then it gets stuck in a perpetual loop then gives me an error I've tried on...
Add me to the list. I have spent countless hours on the phone with Telus trying to resolve this issue - gone through all of the 'fixes', tried different browsers, etc. Nothing works. Telus contacted me and lured me from my previous provider with the promise of this feature. I spoke with two different Telus agents at the Telus store who assured me it was legit. It is now more than a month into my time with Telus. I am NOT happy and am looking into laying a formal complaint for false advertising.
TELUS_Support
Official Support Team
Official Support TeamOne of us is clearly confused: I am trying to get from Telus only what I was sold, and you are trying to upsell me by sending me to a site where I can purchase additional theme packs. I was promised that I would be able to use my Telus app or go to my Telus to change my theme packs immediately at will. I am not able to do so on either platform. I do NOT wish to purchase anything additional, I simply want what I was promised.
