Forum Discussion
Can't manage my package selection through the website or the Telus app
I've been trying to change my OptikTV selection for the past week with no success. The website loads fine but then it gets stuck in a perpetual loop then gives me an error I've tried on...
Add me to the list. I have spent countless hours on the phone with Telus trying to resolve this issue - gone through all of the 'fixes', tried different browsers, etc. Nothing works. Telus contacted me and lured me from my previous provider with the promise of this feature. I spoke with two different Telus agents at the Telus store who assured me it was legit. It is now more than a month into my time with Telus. I am NOT happy and am looking into laying a formal complaint for false advertising.
Let me know who to send my complaint to please, it’s been 6weeks for me . I’ve been a customer for over 20 years and never have been treated this poorly
TELUS_SupportOfficial Support Team
Hi benvr - how can we help?
- I’ve had Disney+ on my account since Dec 10th. Someday I’d like to watch it, but in order to do so you need to fix the problem that’s in the heading of this complaint. I need access to manage my Optik tv so I can activate Disney +.Get Outlook for iOS
