Forum Discussion
Can't manage my package selection through the website or the Telus app
I've been trying to change my OptikTV selection for the past week with no success. The website loads fine but then it gets stuck in a perpetual loop then gives me an error I've tried on...
TELUS_Support
Official Support Team
Official Support Teambenvr When did you last get an update (if at all)? If recent, would you mind sharing the status?
Prior to the latest request to update my account, approximately 10 days ago , I had not made changes to the account for a year at least
- TELUS_Support
We'll take a look at your account notes to see if it offers any clue. We'll send a private message your way to collect some info 🙂
bahahahaha!!!! I’ve been told this 5x times and not one person has followed up or fixed the issue ever.
Still waiting on this to be resolved, now week3. Why is it taking so long??
Nope. Been complaining to Telus about this for over a year and many tickets have been logged. Or so I’ve been told but not a single person has a solution or called me back. I just want to change my freaking theme packs and I shouldn’t have to wait on hold for two hours to do it. Going to go back to shew after this next year is over. Telus used to be the best but they are by far the worst now.
