Forum Discussion
Can't manage my package selection through the website or the Telus app
I've been trying to change my OptikTV selection for the past week with no success. The website loads fine but then it gets stuck in a perpetual loop then gives me an error I've tried on...
Another dissatistied customer (been with telus 20 years), but lost access to manage optic TV a few months back. Not concerned until I wanted to make changes, I've been talking to Telus agents (3) been told a ticket was created (about 10 days ago) but issue still not resolved.
TELUS_Support
Official Support Team
Official Support Teambenvr When did you last get an update (if at all)? If recent, would you mind sharing the status?
- Prior to the latest request to update my account, approximately 10 days ago , I had not made changes to the account for a year at leastGet Outlook for iOS
- TELUS_Support
We'll take a look at your account notes to see if it offers any clue. We'll send a private message your way to collect some info 🙂
bahahahaha!!!! I’ve been told this 5x times and not one person has followed up or fixed the issue ever.
