Forum Discussion
Cannot verify server identity - certificate expired
TELUS email certificate just expired today. Now can't get email on any mobile device. TELUS asleep again???
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I still have an expired certificate. I thought maybe it was something I needed to do, but if everyone has the exact same expiry date of Sept 9/19 then obviously its coming from the TELUS server.
Yes, it self-corrected for us. Still irritating and time consuming though!
Both my wife and I have received Cannot Verify Server Identity. The identity of "imap.telus.net cannot be verified by Mail. What is this all about?
TELUS has to renew the certificate. If you click on the details (in the screen shot above), it shows you the certificate was issued in 2014 fora 5 year period. Their issuing authority should have reminded them to renew well in advance. Obviously, no one at TELUS is paying attention.
Any idea if Telus issued a new certificate? If so can someone post the new info or link if it's on the telus site somewhere?
I'm currently using the expired one as a security certificate exception on Thunderbird since Tuesday when it expired. Is that safe to do so?
I get the expired certificate error too that I hope they will renew or update: it's becoming worse everyday!
Yesterday I just complained about the bonus I didn't receive on my bill... : (
TELUS what are you doing?!
Anyone still getting the certificate still expired? I can bypass it to open email but very annoying.
- Nighthawk
Community Power User
The expired certificate was corrected quite some time ago. Are you using a secure SSL connection for email? I am and don't get an expired certificate error.
Secure email settings:
- Incoming server (IMAP): imap.telus.net
Port: 993
Use the following type of encrypted connection: SSL/TLS - Incoming server (POP3): pop.telus.net
Port: 995
Use the following type of encrypted connection: SSL/TLS - Outgoing server (SMTP): smtp.telus.net
Port: 465
Use the following type of encrypted connection: SSL/TLS
- Incoming server (IMAP): imap.telus.net
Change your date some days so that the certificate seems to valid. Then wait for Telus to get their act together.
katbel78 wrote:I get the expired certificate error too that I hope they will renew or update: it's becoming worse everyday!
Yesterday I just complained about the bonus I didn't receive on my bill... : (
TELUS what are you doing?!
Thanks for the suggestion but when you go back in time you ruin some of your computer files that rely on a specific date
I just received an empty email from Telus escalation service to my gmail account @#$!
They are pathetic !
Me too....What does it take to renew a certificate ?? Also...the Service Status link with it's NEW sticker still says this site is retired and directs you to outage update page. Why not just change the link on the Service Status page ? One more thing to complain about !
