Forum Discussion
Call Back Feature
The call back feature isn’t working. Every time I select to use this feature, I’m told that I’ll receive a call back. When my phone rings for the call back, I answer it and then the system gives me th...
dru
Community Manager
Community ManagerWould you, by chance, have Call Control enabled? Call control is highly effective but there is a caveat in that call back systems are not able to circumvent it.
For what it's worth, I have Call Control enabled on all my lines. Whenever I receive a callback from TELUS, it's successfully passed-through Call Control with a Result of something like globally accepted/allowed.
