Forum Discussion
Bad internet
The last few months of internet have been awful. We have the main modem + 2 boosters in a bilevel that is 1300 square feet. This should not be a problem. Everything is affected in house because Telus...
TELUS_Support
Official Support Team
Official Support TeamUnderstandably frustrating. There are a few options for you to try:
- Run the 'Automated Fix' tool in the My TELUS app. Within the app you should see 'Fix My Wi-Fi' as an option. This isn't a basic reset. It actually re-provisions your Network Access Hub (NAH) and clears backend issues.
- Try unplugging one of your boosters and placing the remaining one more centrally in your home. With less signal interference this may actually stabilize the connection with your devices.
- Check your NAH to see if there's anything other than a solid green light. Something like amber or a flashing purple light indicates that there may be hardware issues.
Let us know if any of those work for you!
