Forum Discussion
What Happened to Customer Service?
Trying to get information from the Chat Bot and radio silence. I cannot find a phone number to call. I'm wondering why a one minute call to Australia cost .10 cents but a longer call (102 minutes) w...
TELUS_Support
Official Support Team
Official Support TeamHi there, sorry for the trouble reaching us and for the confusion about your international call charges. Rates can vary depending on the destination, time, and type of plan you have. Please send us a private message with your account details, and we’ll be happy to review the charges.
I cannot sign in to Telus Neighbourhood as I cannot retrieve my password and the sytem won't accept my email address.
On 2025-11-10 6:14 a.m., TELUS Neighbourhood wrote:Hi Cranky2025,TELUS_Support posted a new reply on 11-10-2025 08:14 AM
Re: What Happened to Customer Service?
Hi there, sorry for the trouble reaching us and for the confusion about your international call charges. Rates can vary depending on the destination, time, and type of plan you have. Please send us a private message with your account details, and we’ll be happy to review the charges.
TELUS Neighbourhood Team
- TELUS_Support
Can you please try logging in through a different browser or incognito tab?
