Forum Discussion
partial charge is a scam
i moved my number over to telus on july 9. i thought my cycle will start that day. today i got my first bill. telus charged me $15 partial charge because my cycle starts on the 15. when i switched to telus no one told me that my cycle starts on the 15 or that i will get a partial charge from 9-14. since i didnt know any of this you will think telus will refund the 15. nope they wont. this is **bleep**ing lame
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You're complaining about being charged for service during the days you have service? People seldom switch on their bill cycle date. They are entitled to bill and be paid for their services.
Are you trying to get sympathy about when the billing date is?
I have to pay for my services, you have to pay for your services.
You've got no legitimate complaint that I can see.
How could charging you for days you have your phone service be a "scam"?
You're just wasting people's time trying to understand what went on to see if they can help you, and once we read about it, we see you are complaining about nothing. Pay your bill.
- I assumed my cycle will start on the day I came to Telus. Not 5 days after. The fact Telus employee never told me is why I’m pissed
They didn't tell you, I see.
If it was important to you, you should have asked.
Is this your first phone account?
It is very difficult to understand why you are upset about this.
Koroushsensei Not lame..Billing cycles are accounting cycles. customers cycles are spread out through the month to get away from having all accounts on the same day. The service was for x number of days your next bill will show the whole billing period.
- I'm not understanding your issue with the charge. Was it not pro-rated to 5/30 (approximately) of your monthly plan charge?
- I was not told there will be a charge or that my cycle starts on 15 instead of 9
- Hello Koroushsensei
Unfortunately this is you're responsibility. You should have known this. All carriers do partial charges. You should have known if you're plan or rate charges before ur billing does? There will be partial charges.
Pay you're bill and next time? You can ask them to have the plan change on the say the new month starts. Lesson learned.
