Forum Discussion
telus email account user blocked by Outlook when sending an email
I do not use Outlook. I do not want Outlook. I unfortunately use a Telus email account and its unholy alliance with Google for sending ALL of my mail. From time to time I must send an email to a contact who is using Outlook. This has worked fine up until the other day. Now, Outlook BLOCKS the email I sent from my Telus account and I can no longer communicate with my contact who uses Outlook.
Microsoft provides a lengthy explanation as to why this is happening and if I had three degrees in computer science from MIT I may understand it. I do not have such degrees but am smart enough to understand that this is likely some Google Microsoft battle that I am caught in the middle of. It is beyond my comprehension and I believe that TELUS, as the provider that I pay every month for service should be fixing this issue!!!!! This is very frustrating and making me wish I had stayed with Shaw as my provider.
12 Replies
I experience the same/similar sending email from a Gmail account to Shaw.ca email account, gets blocked by Shaw.
I have used Outlook as the desktop for many years and had to upgrade to a 2019 version as the previous did not have the built in security level demanded by receiving email.
As people seem to know the Telus.net now goes through Google and yes there can be a battle for top dog with Microsoft which wants every PC to have a Microsoft account.
Just found 4 emails (Bills) from Telus in my spam folder. So who decided they were spam?
Well now Hotmail,com is added to the list of contacts I cannot reach using Telus.net. I guess that is just another name for Microsoft and users getting caught in the middle of a senseless battle between Google and Microsoft was easily predictable when Telus teamed up with Google. I thought that was a stupid move then and do even more so now. Anyway, I am not wasting any more of my time trying to figure out something that is way above my pay grade. Thanks everyone for your assistance.
I agree with your comments. It is quite funny, though, that everyone, including search engines when I was originally trying to track this problem down, always assume, no matter how carefully I word the question, that I am using Outlook. I am NOT using Outlook in any way shape or form. I have a telus.net email account and an apple iCloud mail account, both of which run just fine on the Apple Mail program on my desktop, iphone and iPad. I am rapidly coming to the conclusion that I should rectify this problem by moving my primary email to my iCloud account. It is just the pain in the butt changing email accounts with all my contacts. Getting close though.
TELUS_SupportOfficial Support Team
Hi gordp maybe I can shed some insight into this issue. If you are sending an email just fine and the recipient is having issues, then the way to fix it is for the recipient to not use Outlook and instead use the native website dedicated to that email platform. Have them try going Here and log in.
If you have any questions we are here to help and you can send us a private message but there are a lot of variables here to determine who is at fault and how to fix it.
- Thanks for the reply.It is not the recipient having the problem, it is ME. MY emails will not go through. See attached. And if you follow the links Microsoft suggests as I did, the issue seems to come down to the usage of ports that are no longer available but far beyond my comprehension of technical issues. I’m more practical. And when I can send an email to the holder of the Outlook account via Apple Mail and iCloud, that causes me to cast an eye of suspicion on Telus.
- TELUS_Support
How are you sending the email? Using what program?
