Forum Discussion

xray's avatar
xray
Hero
2 years ago

Stingray Web Player with Telus broken

Anyone else having issues with the Stingray Web Player when logged in with Telus as the provider?

https://webplayer.stingray.com

 

When I link the Web player using the mobile app it gives me access but there's no content. I can't see any channels.

 

If I do a search I get this:

 

When I log on to the Web player with a different account not linked to Telus there is content but there are also ads.

10 Replies

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  • bradylove217's avatar
    bradylove217
    Neighbour
    2 years ago

    Hasn't been working for about 6 months. Have contacted Stingray support about 3 separate times now and never get a reply back. Have tried different browsers, cleared cache. Everything. Nothing works. Get the same blank screen as the user above, shows no history - even though I have on in the app under the same profile. Do a search, says channel isn't available in my country. 

    • KHR's avatar
      KHR
      Icon for TELUS Team Member rankTELUS Team Member
      2 years ago

      I would try clearing your cache and cookies, logging out and logging back in before contacting TELUS support, as there is little that they'll be able to do for you on a 3rd party website. It's working fine for me on Google Chrome right now.

      • xray's avatar
        xray
        Hero
        2 years ago

        Are you logged in with TELUS as the provider? When I had the issue it was only when I selected TELUS as the provider. If I logged out of TELUS and used the downgraded version with ads it worked as expected.

  • xray's avatar
    xray
    Hero
    2 years ago

    I'm not sure if something was fixed on the back end at Stingray but it started working again. Both the web player and Chromecast now work while using Telus as the provider.

  • xray's avatar
    xray
    Hero
    2 years ago

    I just confirmed the Chromecast problem is also related to using Telus as the provider. If I log out of the app and use the free account I can cast.

  • xray's avatar
    xray
    Hero
    2 years ago

    Thanks for checking. 👍

     

    I wonder if this issue is related to the Chromecast problem I'm also experiencing with the Stingray mobile app. I'm getting error 29 trying to cast to any cast enabled speaker. I contacted Stingray support but got nowhere.

    • KHR's avatar
      KHR
      Icon for TELUS Team Member rankTELUS Team Member
      2 years ago

      It took a bit of doing since I've never used Stingray before (first I had to download the mobile app and sign in with TELUS, then connect to the browser), but I'm up and running on Chrome. I can see the search functions and play music. It did take a bit to load, however. I'll check with the Stingray experts to see if there's anything going on.

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