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Lyndajgibson604's avatar
Lyndajgibson604
Friendly Neighbour
2 years ago

Optik TV freezing on channel listing

5 Replies

  • El-Eric's avatar
    El-Eric
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there! 

     

     

    I wanted to attach this guide for general troubleshooting: Click Here 

     

    If you need further help, please send me a message 😁

    • Lyndajgibson604's avatar
      Lyndajgibson604
      Friendly Neighbour
      2 years ago
      Hi. Thank you for your email. Yes I have tried all of this plus two Telus techs on site.

      I should have been more specific. It freezes only when I click on the Telus channel listing. I can change between channels no problem but it freezes on the channel listing🤪.

      I have a new Frame TV and have done things like cache draining etc.

      Thoughts? Ideas? Help please!!
      Cheers,
      Lynda
      • A-B's avatar
        A-B
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hmm, that's definitely odd. What did the techs say when they were onsite in your home to troubleshoot? are you on the latest Optik experience or have you been a TV customer for a while now?

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