Forum Discussion

CGC's avatar
CGC
Neighbour
2 years ago

New Service Agreement

I spoke with an agent on the phone about switching to Telus fiber internet. After some discussion a dollar figure after all promotions was quoted for the service. But when the Critical Information summary was emailed to me about an hour later it indicated that the service was $ 10 more  per month than what was verbally agreed upon. How should I go about correcting this? I could provide the agents name and approximate time of conversation if required.

1 Reply

  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager

    You should reach out to the contact number you were given to confirm! Our team's main number is 1-888-811-2323, but were you given a direct contact number from the first agent?