Forum Discussion

Styler's avatar
Styler
Neighbour
6 months ago

Internet cuts out

We are new to Telus, and have found out internet shuts down multiple times a day. 

any thoughts on how to fix this?

3 Replies

  • FuzzyLogic's avatar
    FuzzyLogic
    Icon for Community Power User rankCommunity Power User

    Can you elaborate? Is it wifi or does your router lost it's internet. Any additional would be helpful.

    • Styler's avatar
      Styler
      Neighbour
      Router cuts out.
      Affects both wireless and hard wired things.
      Turns out… we were given the wrong modem. A new one will be installed on Friday. Hopefully that will fix the issue.
      Thanks!
      Sent from my iPhone
      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        Great, thank you for letting us know. Please don't hesitate to reach out to us here if you encounter any further issues. Appreciate your patience!