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Janzep's avatar
Janzep
Friendly Neighbour
1 year ago
Solved

Ethernet connection

Do I need to change a setting for my Telus box to accommodate Ethernet or just hook up the cable 

  • Here is the manual for that device as well as information on the various indicators. If the Link indicator is green you are using wired. If not then it's either not connected or using wireless:

     

    VIP5602WT_ARRIS.pdf (ctfassets.net)

9 Replies

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  • FuzzyLogic's avatar
    FuzzyLogic
    Icon for Community Power User rankCommunity Power User

    Which Telus box? Are you switching from wi-fi to ethernet or is this a new install?

    • Janzep's avatar
      Janzep
      Friendly Neighbour

      Thanks Fuzz It's an existing service. The box is for a second tv long way from my router. I've run cat 6 under the house to that far away location. Just wondering if any settings need to be amended as it's not improving my service which freezes frequently requiring a reboot.

      • FuzzyLogic's avatar
        FuzzyLogic
        Icon for Community Power User rankCommunity Power User

        Depending on the box it should have an indicator showing it's connected wirelessly or wired. Possibly it's still using wifi?