'New' PVR dead on arrival

Just got a 'new' (obviously refurbished, with a little yellow sticker with an R on it on the back) that was absolutely dead on arrival.  Plugged everything in but no green light came on.  Tried unplugging and replugging it back in several times.  Nothing.  So tried plugging it directly into a wall socket.  Nothing.  Dead.

So now I have spent 3 hours on the phone either waiting or talking to Telus technical assistance about a non-functional PVR, waited a week to get a 'new' one that is actually worse than the old one, which at least lets us watch TV, just not record anything.

And now we'll wait another week, likely for another refurbished PVR.  We can only hope it works.

Not impressed.  And no, there is no 'solution' here, just a complaint.