I too have been charged for on demand that I did not order. When I contacted telus she told me that I was the only one this happened too. I got very upset and then she took it off my bill. It appears to me that this is happening a lot!
This has happened twice to me, once last year, and two charges on this last bill. No one was even home during ANY of the times these were 'rented', and our dogs were in their dog room, so there is NO WAY a remote could have been touched. I set up the PIN last night, and despite setting it up, we checked and were still able to rent a $1 movie (sacrificial spend) without entering the PIN. The agent refunded the most recent charges apparently, but they refused to last year. I am about to cancel TELUS completely.
etisme
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Just Moved In
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I got the bill today, just to see 2 movies on demand that I haven't ordered before appeared on my bill.
I called the hotline and chatbot, which are very insensitive and unhelpful.
I thought this was a rare problem, but after reading some other posts, this may be an issue at the back-end.
It is just a waste of time calling Telus hotline.
Can I have the Movie on-demand services removed altogether?
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Trad
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Just Moved In
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