ahizzle
+1 more
Organizer
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Sony Live TV Playback Issue
Based on the recent 1-star reviews in the Google Play store I am far from the only one experiencing this. Since Tuesday of this week (Feb 14, 2023) live TV has not functioned at all - restarting a show from the beginning works but isn't very convenient for sports or news. Video starts and plays for about a third of a second, then the time bar "skips forward" ever so slightly and the screen just stays black.
Anyone else having this problem? And is there any sign that Telus will have a fix for this? At first I assumed my app was out of date so installed an update, but that didn't change anything - which leads me to believe this may actually be an issue on Telus' server side.
kermagoo
Neighbour
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Same issue here since the upgrade from Pik TV to Telus TV Plus. Got in contact with Telus support who, after ensuring that I had the most recent version of the app(1.5.4.103), suggested I speak to Sony which I will but don't expect much back from them as all other streaming/live apps are working fine. He did confirm that other Sony Bravia customers were having issues with Telus TV + but they were resolved with uninstall/install which didn't work for me. He noted that my model(VU1) wasn't one that was specified but that customers with Bravia model VU were working fine. I will contact Sony and hope for the best but I don't see the point of staying with Telus if they can't come up with a fix for this
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Optik-Kate
+14 more
Just Moved In
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Hi ahizzle Kristee_ann Yams kermagoo, our development team is aware of this issue and is actively trying to find the cause. Would you be able to provide your TV model and confirm if you've encountered this issue in previous app versions, such as 1.4.7?
Here is the list of devices I collected so far based on this thread:
Sony Bravia XBR-49X800D
Sony Bravia VU1 (I think 43X7500H)
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sfitzger15
Neighbour
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Hello,
I just signed on with TELUS, I have 2 Sony Bravia's at Android version 9, an XBR-49X800D which works fine with Telus TV+ app and a XBR-65X850E which does not. It behaves like what's posted here, on for 1 second and then off. What I've learnt is the "on demand" works fine no issues. Now select "Live TV" and go into the guide, select a channel that has the reverse arrow that will allow you to backup to the beginning, select that show and boom picture goes off in 1 second, select the reverse arrow and it starts the show over and then it works and you can watch the show. This only works if the show has reverse, my thought is its a sync issue with the Sony. TELUS tried to resync but it had no effect. Something is a little off with the software as sometimes the video will lock for another second or 2. I have a ticket in with TELUS, 24 hours has past so if I hear what they find I will post.
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ahizzle
+1 more
Organizer
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Just for poops-n-giggles I checked to see if an update was available on my TV - lo and behold, 1.5.7.103 of Telus TV+ is now available for my device (was 1.5.4.103), though curiously it lists the date as Feb 15. Definitely wasn't available to me over the last 6 days -- is this a staged/phased rollout thing by the Play store?
Anyway this update has actually made things worse - now, tuning to a channel shows about 1/5 of a second of a video flash and no audio, then the scrubber jumps ahead and the screen goes black. Previously I'd get about 1/3 of a second of audio and video (usually enough for 2-4 words of dialog from a commercial, for example) before the time skipped ahead and the screen went black. After a TV reboot and launch of the TV+ app, I get about 6 seconds of audio and video before it dies. Tuning channels and loading the guide feels snappier, but the video stream now only flashes for 1/5 of a second without audio when changing channels.
Account info:
In Home Status: Connected at home, Region ID: 25, Region name: Calgary, Property: PIK, Serial number: N/A, App version: 1.5.7.103, Environment: Production, Platform: Android TV BYOD
System information:
MW version: 665201
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corybb
Neighbour
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Been having the same issue as everyone else here — Sony Bravia TV and everything. Seems to have started when I noticed TELUS TV+ app had updated.
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