ahizzle
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Organizer
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Sony Live TV Playback Issue
Based on the recent 1-star reviews in the Google Play store I am far from the only one experiencing this. Since Tuesday of this week (Feb 14, 2023) live TV has not functioned at all - restarting a show from the beginning works but isn't very convenient for sports or news. Video starts and plays for about a third of a second, then the time bar "skips forward" ever so slightly and the screen just stays black.
Anyone else having this problem? And is there any sign that Telus will have a fix for this? At first I assumed my app was out of date so installed an update, but that didn't change anything - which leads me to believe this may actually be an issue on Telus' server side.
Accepted Solution
Optik-Kate
+14 more
Just Moved In
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Hi Everyone, an update is made today to address the Sony TV Live TV playback issue. Please ensure you are updated to the latest app version 1.6.2.0. Please note the app store may take a couple of days to rollout the update to everyone.
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dru
+26 more
Just Moved In
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I haven't seen any reports of a similar issue affecting other Bravia Android TV customers (not to say no one is affected) but can you confirm you've downloaded the TELUS TV+ app? If so, which version is it?
Some additional questions:
- Is this happening on all channels or just one (if the latter, which one?)
- Is your TV software up to date?
- How's your internet connectivity? (any difference if you reboot your router?)
Thanks!
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ahizzle
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Hi Dru, thanks for the response. Definitely running the Telus TV+ app - device is XBR-49X800D, app version is 1.5.4.103. If you check out the Google Play Store reviews for the AndroidTV version of Telus TV+, you'll see that 8 of the 9 most recent reviews all report the same issue (screenshot of the top 3 below):
All other internet connectivity is fine and fast (eg, watching YouTube on the TV is normal). TV doesn't say there are any system software updates available. Issue exists on all channels when trying to view live TV, the restart function works nicely to start a show from the beginning but fast-forwarding is disabled so it's not really a solution for trying to watch "real time". Even went so far as to uninstall the app last night, reboot the TV and reinstall the app, log in again - same behaviour: tuning to a channel shows the audio/video stream for about 1/3 of a second (just enough to make it seem like it'll work!), then the on-screen controls' time-scrubber seems to jump ahead by about a minute and the screen goes black -- as if the app is trying to play past the end of the stream or something?
The thing that makes me wonder if it's a server issue is that I started experiencing this problem *before* upgrading to 1.5.4.103...
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Kristee_ann
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Yams
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