I noticed I’m not the only one with this problem. My Pic tv remote can’t access my stations. I can scroll through the guide, but nothing happens when I select a channel. I spent several hours on the phone with Telus on Friday, but the problem was not resolved.

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Q

quigleyth

+1 more

Neighbour

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3 Messages

Can you also look at the inability to scroll through the guide. I suspect it's part of the same UI bug

N

NFtoBC

+33 more

Just Moved In

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8.5K Messages

Two things come to mind:

Batteries

connection of the remote to the PikTV device; is it set to Bluetooth ?
Sometimes unpairing and pairing the remote helps. This can be accomplished in settings, or by simultaneously pressing 4&6 to unpair, and 7&9 to pair.

M

MaPetersen

Friendly Neighbour

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5 Messages

I don’t see an option to unpair my remote in settings. And I don’t know how I could simultaneously press two numbers on my tv screen.

Sent from my iPhone

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K

KHR

+14 more

TELUS Team Member

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819 Messages

Are you having trouble with all channels or just specific channels? Are you logged in?

You can find remote pairing in Settings --> Device settings --> Remotes & Accessories --> TELUS Remote

NFtoBC was referring to the numbers on your actual remote to pair/unpair 😀. I.e. press the 4&6 buttons on your remote control simultaneously to unpair.

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M

MaPetersen

Friendly Neighbour

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5 Messages

Yes, I’m logged in.

I have the same issue with all channels, although I am able to access On Demand shows.

On my Apple TV remote control there are no numbers.

When I go to settings (Pik tv settings) , I do not have an option that says Device settings.

Sent from my iPad

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O

Olegs

+1 more

Neighbour

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1 Message

It's Wednesday Oct. 5th and PIK TV is unusable on Apple TV - again. I guess, Telus still working on it. Or not?

Better suggestion.

They need to stop selling this broken product.

Pic tv

MaPetersen

KHR

MaPetersen

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