Bearsfan
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Just Moved In
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Not able to use Alexa with Telus Home Assistant
The other day I went to turn on one of my Telus digital boxes via Alexa and it responded by saying sorry XXXXTV is not responding. I tried the other two cable boxes via Alexa and they too would not respond, giving me the same answer Sorry... I tried manually turn on or off via the app and still nothing. I unabled the skill in the Alexa app rebooted my phone then tried to enable the Telus Home Assistant skill again. It goes through the process. Brings up the Telus login page I input my credentials correctly and then it states "Linking Accounts" then it says "unable to link accounts try again later" This has been for the last 48 hours. I will mention that the skill has worked without problems for close to a year. I did notice that the Alexa app has gone through an update on June 01, 2026. Anyone else having this problem and able to fix?
Accepted Solution
TELUS_Support
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Just Moved In
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An update: We identified the issue late last week and worked with our vendor to resolve the Skills issue. Our testing showed it was working fine as of Friday. Can you confirm that it is? If not, please disable it then re-enable it and try again.
Thank you so much for your patience with us!
tgrosse tgrosse ecoulter Marie17 ketev48046
Edit: Marked as Solution for visbility
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Darren2411
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I am having an issue that I've had a few times before. When I try to change channels on my Telus optic box with my Alexa it tells me okay but then it does nothing. When I try the volume it says it is not responding. I'm not sure if there was an update done last night because it was working fine yesterday.
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TELUS_Support
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Can you try removing the skill again from the app, but then adding it from a computer instead of the app? This might be able to bypass mobility/compatibility issues with the updated app.
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Bearsfan
+4 more
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Skills are not accessible on the web. Just tried it and it redirects you to the app
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AlyssaC
+1 more
Neighbour
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Same situation here, the skill and devices have been working fine for months and just recently since the last Alexa update it has not worked. I have tried all the searchable solutions like disabling/re-enabling the skill, I have removed both TELUS and Alexa apps and reinstalled them and tried to add the skill and none of those have worked. Also tried to install a skill via web and also got redirected to the app.
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