No Managers

The residents along this rural road have been without our landline, in an area where there is no cell service, for four days. The outage has been reported FOUR TIMES: first by one household on Tuesday, November 10, then by another on Wednesday, November 11, both via WiFi phone once electricity was restored; the third with a note through the Telus local office mail slot on Thursday, November 12, and finally - on the telus.com/outages website today, Friday November 13.  The site had shown no outages prior to that post reporting the outage, and now, several hours later, still shows no outages. Next stop - the CRTC, CBC GoPublic, Global TV BC Consumer Matters - anything else? AI Minister Evan Solomon?! Just a note: all the residents are elderly, and one resident is on home dialysis. The first person reporting the outage was told Telus would send a technician out to his home on SUNDAY, (November 15), the second was told to go through so many processes that he gave up in frustration and cancelled his landline. Before he had WiFi access he had asked his friend to report the outage, and the friend was told that without the person's authorization nothing could be done. Who were are the residents talking to, and where are those people - probably not in British Columbia! Were they even real people?! And finally - do the so-called 'managers' actually monitor the neighborhoods? In other words, is there any point in posting this - or does Telus provide the 'neighbourhood' just so we can vent?!