‎[Megathread] Emergency alerts | TELUS Neighbourhood

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L

Lcar

+2 more

Friendly Neighbour

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6 Messages

Wondering why we are getting emergency alerts a few times every hour for Alberta. We are in BC no where near the affected areas.

it defeats the purpose to have an emergency alert system when it is not accurate, people begin to ignore them.

F

Fabylous

+15 more

Neighbourhood Alum

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275 Messages

Hi Lcar if you're getting alerts from the wrong location you would have to contact our care team so they can report it. You can visit us on our Facebook page as well.

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B

Fabylous may I ask your position with Telus? And if this has been resolved for others? I’m being told that it’s the CRTC forcing this because Telus services AB. This logic escapes me. My previous TV provider services Atlantic Canada and I never once received an alert for that region.

These out-of-region alerts defeat the purpose of having this system in place. I just assume it’s not for my region and don’t even read it now. Just makes me angry, especially if it wakes me up from a nap!

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F

Fabylous

+15 more

Neighbourhood Alum

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275 Messages

Hi BNB187 This is the first time I hear about receiving an alert that is nowhere near where you reside. This is why I suggested to contact our care team to investigate on this situation and find possible resolutions. From the comments, I see you are not the only one having the issue hence why the importance to report it. Thank you.

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N

Nighthawk

+28 more

Just Moved In

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6.8K Messages

I'm in Alberta and I don't think I've seen one of the emergency alerts on TV yet. Got a few alerts on my phone for fires about 20+km away but that was it. If you're seeing the alerts in BC, I wonder if your TV profile is set correctly. You may want to reach out to tech support to confirm about seeing alerts from out of province.

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Nmc2929

+1 more

Neighbour

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1 Message

I have the same question. Several times a hour we are getting alerts for Alberta. I would like to know how to turn them off

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Tekmisfit

Neighbour

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2 Messages

I am also in BC and receiving the warnings for Alberta. I am using one of the Android TV boxes from TELUS and using the TELUS TV+ app.

My Chromecast Google TV in another room running the TELUS TV+ app doesn't receive these warnings and I don't see them on the computer either when using the TELUS TV+ webpage.

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Tekmisfit

Neighbour

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2 Messages

Oh also they pop up even watching YouTube on the same Android TV device.

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N

Nothrilled

+2 more

Friendly Neighbour

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5 Messages

Has anyone had numerous Emergency Alerts that are well out of area and had zero help from Telus support. Multiple times when watching none relevant to our area.

This is well out of my time zone
EMERGENCY ALERT
An Evacuation Order is being issued for residents in Lower Robb due to heavy rainfall. Please take immediate action to ensure your safety and the safety of those around you. A Reception Centre is being opened in Robb at the Robb Multiplex/Curling Hall. The Reception Centre is open for anyone who needs to evacuate and for information for residents. Call 1-833-334-4630 for more information. Please call 9-1-1 for any emergency and if you need immediate assistance.
Press BACK on your remote to dismiss alert

U

ulrichd

+1 more

Neighbour

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4 Messages

I'm in Vancouver, but whenever there's a severe weather warning in Quebec, I get notified, sometimes multiple times in an hour. I've got location on to approximate itself based on WiFi location, but that doesn't appear to work.

Does anyone know how I can stop these alerts, or change them to be a bit more regional-specific?

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K

Kent2

+3 more

Advocate

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52 Messages

What app is generating the notifications?

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U

ulrichd

+1 more

Neighbour

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4 Messages

It just overlays a red box and angry sound whenever I'm watching TV.

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[Megathread] Emergency alerts

Fabylous

BNB187

Fabylous

Tekmisfit

ulrichd

Kent2

ulrichd

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