BobArthur's profile

Leader

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214 Messages

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Free Previews List

Where can we find the list of upcoming free previews on the Telus website ???? Right now when I put " free previews " in the search box it takes me here: https://www.telus.com/en/tv/what-to-watch

 

So is there any place ( besides channel 5 ) that I can see the list of current and upcoming Telus free previews ????

Leader

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214 Messages

Kate - I know that this wasn't your decision in any way but completely dropping the Free Previews page as a " business decision " makes absolutely no sense. I doubt it was costing Telus a lot of money to keep the page going so why close it down  ???? So now our only source for free preview updates through Telus is channel 5 - I wonder if any of the suits ( you know - the people that make these business decisions ) know or even care that it's February 5th today and channel 5 has not been updated yet to show the current free previews for February. I appreciate the response anyway Kate.

Leader

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214 Messages

They do not appear on the Free Preview channel ( channel 5 here in Vancouver ) yet but BBC Earth ( channel 725 ) and Cottage Life ( channel 355 ) are both on a free preview from February 26th to April 28th. Also - the Documentary Channel ( channel 731 ) and Treehouse ( channel 601 ) are on a free preview from March 1st to March 31st. 

Neighbour

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4 Messages

I’ve been with Telus for YEARS.. and this is the worst response ever… not a good look Telus. I was literally googling this exact same and the responses from Telus are infuriating. Almost like a BOT posted them. With no actual helpful information. Work for your customers Telus.

Friendly Neighbour

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9 Messages

Since Telus doesn’t post them what I have been doing is searching Bell free previews. It gives a list and a lot of time those are the exact same ones Telus does. I also search the first couple of weeks into the month as well because Bell updates it later too at times

Leader

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214 Messages

Hey bookgirl - that's pretty much what I do now too. I check to see what other cable companies like SHAW, Rogers, Bell and Novus list as their free previews for each month and then just check to see if Telus is also making these channels available. By the way - I wonder just how much money Telus saved by eliminating their Free Previews page. 😁

Neighbour

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2 Messages

So what is the final answer? I don’t wanna know why the free preview channel is gone I just want to know what is on free preview currently. As in today, May 9, 2024. Where can I go either on the Internet or through my OPTIK TV guide to view what channels are on free preview currently. I’ve been a telus tv customer since before optik was even a thing and  It used to be so easy so maneuver. I couldn’t find anything through searching on the system so I’ve literally been looking online for the past 20 minutes. I am so frustrated that I am about to call the actual customer service line and wait for who knows how long just to get an answer to this. Posting on a forum seemed like the lesser of two evils but we’ll see how this works out.  Oh and by the way Telus,  I have never in my life posted a question to a forum and keep my web use to intake only (despite spending my entire waking life online) so you can imagine how frustrating this problem is to me to suddenly start making my presence known. 

Neighbour

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4 Messages

You won’t get any helpful answers here. My contract was up next month and I went ahead and cancelled my cable. That’s how fed I am with the horrible customer service. They have lost touch. No, I am not paying more for your cable. If you want me paying more then provide better service! #cableisinthepast

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