WestCoastD
+2 more
Neighbour
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**FIXED** Silverlight Problem on Safari & Mac - Optic On The Go
It seems that a handful of users are having a problem getting Optic On The Go working using Safari on a Mac.
The problem I was having was that every time I went to watch a channel, I would get the message that I needed Silverlight even though I had already it installed. After many attempts I finally found the solution that continues to work for me. I am on the latest MacOS Sierra.
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If you already have Silverlight installed - Open Safari and Navigate to the Optik On The Go website. https://onthego.telus.com
Log into your account and attempt to watch any channel, you will get the same error.
Then, in the main menu bar, go to the "Safari" dropdown menu and select - "Preferences"
The choose "Security"
Beside "Internet Plug-ins" - click the button "Plug-in Settings"
Find and highlight "Silverlight"
On the right you will see "Currently Open Websites". Beside onthego.telus.com change the dropdown option to "On"
Click "Done" and you should be good to go.
It worked of me, I hope that works for you all as well.
NFtoBC
+33 more
Just Moved In
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I noticed that check box while dealing with a javascript & Flash error, but had not yet followed up on it. Thanks for sharing your solution!
I'm off to deal with it myself, following your instructions!
EDIT: OK that took less than 2 minutes! Thanks again for sharing your solution!
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scrndoor
+1 more
Neighbour
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Hi WestCoastID,
I have followed your instructions to a T!! When I tried again all I got was a twirly dot circle and then a black screen.
What do you think, or what am I doing wrong? I also have Sierra on both laptop and my desktop computers and they both respond the same.
Cheers
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hfmvdl
Neighbour
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No, this is not "fixed" - at least for me. The Plug-in Setting was on "ask", so I changed it to "on". Still does not work.
Telus needs to fix this with Silverlight. Something is just plain wedged.
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