Contract Renewed Without Consent

Today I called Telus to cancel my home internet and security services as I'm moving and can't port them with me. The loyalty department informed me that my home security services had been renewed in March 2025 for a 3 year term, which I never consented to. Because of this, they want to charge me a cancellation fee. I had to end the call to attend a work meeting, and immediately received two voicemails from the CSR I spoke to who told me since I didn't (couldn't) answer his calls, I can't call back on this issue again for 7 days.

What is going on here? I have already sent an email to an email I found in an older agreement in my account, but TBD if I'll get a response. Is there a way I can get this resolved quickly? The 7 day waiting period seems crazy for simply having to end a call, but the part I'm most upset about is when I look at the agreement history in MyTelus, there are two updated agreements from March 2025 dated 4 days apart, with different prices. I never agreed to either one, and why would anyone agree to pay a higher price for the same services 4 days after agreeing to a different price? I already knew last year that I'd be moving this year and was fine with paying more to be month to month. 

Any similar experiences/advice?  I just want to cancel my services, it shouldn't be so complicated.